Two stories that can make you think twice about shopping in malls
story 1 - SPAR:
I have started patronizing Spar on Bannerghatta road ever since it opened, mainly for the fresh veggies they provide. Generally I have had not had major complaints this far. This one takes the cake.
I picked up a Godrej Mosquito repellant combo pack which provided a new Base and a refill pack free. This (thanks Godrej!!) comes in a flimsy open small cardboard box. Without a thought I read the pack and plonked it in my cart. When the scene moved to the time I opened it at home, guess what! The refill pack was not there at all in the pack! Luckily it still had the base.
The box had definitely been opened, either by a sick customer or a sick employee. Either ways I lost in the bargain, paying for that sicko's act. I didnt go back to the store as its out of way and I didnt want to spend the effort.
Story 2 - Shopper's Stop
We saw the adverts all over the media for 'upto 51% off' at the Shopper's Stop and since we already had some gift vouchers from them to redeem, we were all the more tempted. We decided to buy some stuff for my son's upcoming birthday in April. So far so good -we found some nice deals on jeans, undergarments and t-shirts for him. Some were on 20% sale, some were on 50% sale (i really dont know what they had on 51% sale!!) and some carried two price tags with varied rates and an advertisement flap which mentioned again whether it was a 20% or 50% sale. Fastforward to the 'nice' billing section. The guy starts scanning the barcodes (doesnt find one on the jeans).. meantime I am shocked to see the numbers that pop on the green LED display - they show the undiscounted rates. When I ask the guy he says something, then does something and the new prices appear. He says that it doesnt work automatically and that the tags are already showing the discounted rate. I was furious. First of all the store CONFUSES shoppers by having multiple tags and discount figures on the same item. Then the checkout employee doesnt have a clue as to what is happening. And if the machines were not taking the discounted rates automatically I am disgusted. I wonder how many have been taken for a ride by now (The sale is still on!!!). Please check your lists carefully if you decide to venture there to save a quick buck!
Now.. I know that two incidents dont make a trend. But I would bet that these kind of incidents would not happen at my mom & pop store that I frequent. Agree that he may not be able to offer such volume discounts/variety.. but hey at least my Blood Pressure aint Rising!!!
Update (Feb 20, 2009): One heartening outcome is that I got a mail the next day from Shoppers Stop customer relations enquiring whether I got the discount at all and thanking me for bringing this incident in the open. I think this is definitely the way forward for all retail/service companies to keep tabs on opinions and incidents via the Net. I give shoppers stop a plus point for this one, at least!